By entering The Skate Paradise Venue, you are deemed to have agreed to the following terms and conditions with Skate Paradise Pty Ltd trading as Skate Paradise.

Skate Paradise is a non-discriminatory venue. Due to the nature of our business & volume of patrons, we reserve the right to refuse, limit or remove any persons not abiding by these conditions of entry due to safety precautions.

 1. CONDITIONS OF ENTRY

1. All patrons skate & blade at their own risk – this includes participating in all rink games

2. All patrons must read and abide by any posted signage and must follow any instructions given by Skate Paradise Staff

3. All patrons entering Skate Paradise must be wearing casual but appropriate clothing

4. Personal skates must be in good working order, including wheels and bearings, and can be refused if not deemed appropriate by any person of management of Skate Paradise

(Heelys are not classed as skates and therefore not allowed)

5. Skate Paradise has a no outside food policy. No external food or drinks are permitted inside the venue. Customers are welcome to bring their own personal water bottles

6. Animals and reptiles are prohibited inside the venue

(Guide & Assistance Dogs Accepted)

7. Rental Skates and Blades are the property of Skate Paradise, Skaters are responsible for ensuring the correct fit, and that the laces and buckles are secured correctly. Skates and Blades must be returned to skate hire laced and buckled at the end of the session.

If a defect is found in a rental skate, please return to skate hire immediately and swap skates, please let the staff know of the defect

2. PROHIBITED BEHAVIOUR 

1. Entering the premises under the influence of alcohol or drugs is strictly prohibited. Consumption of alcohol is strictly limited to the designated licensed area only, and within designated times

2. Intentionally taking Photographs or Videoing any minor is prohibited without the permission of the minors’ parents or legal guardian. Skate Paradise has a designated photographer from time to time, the photos are used strictly for marketing purposes only.  If you wish not to be photographed, please advise the Photographer or Manager on Duty

3. No food or drink is permitted on the rink, nor are drink bottles allowed to be sat on the rink ledge

4. No equipment is permitted on the rink except for wheelchairs and Skate Paradise Skater Aids within designated sensory sessions

5. Mobile phones are not to be used for any reason on the rink floor, Headphones are not permitted to be worn by any skater while on the rink floor

6. Smoking, E-Cigarettes or Vaping is not permitted inside the entire venue, including toilets.  Cigarettes and Vapes will be confiscated from minors under age

7. Skate Paradise will not tolerate offensive or criminal behaviour, patrons displaying this behaviour will be asked to leave the venue

8. Skate Paradise reserves the right to refuse entry or remove any individual from the premises who is participating or participated in any of the prohibited activities. Repeat offenders may lead to prohibited access permanently or for a stated period of time

3. RISK 

1. Roller Skating and Roller Skating Sports involves physical exertion and skill, and can be considered a dangerous activity. All customers skating inside Skate Paradise, skate at their own risk

2. Roller Skating is not recommended for pregnant women, someone with an existing injury, or someone with a heart condition

3. It is recommended, but not compulsory that skaters wear a helmet, wrist guards and knee guards

4. Roller Skating is subject to risks, these include serious injuries. If you have any pre-existing medical conditions, it is recommended that you seek medical advice before roller skating.

5. If you are skating by yourself and carry an EpiPen or Asthma Spray, it is recommended to let the manager on duty be aware of their location, or hand to ticket office on entry

6. It is the responsibility of the individual skater to always skate within their own skill, ability limitations and fitness

7. Skaters are prohibited from Chasing, Tagging, Dodging, Speed Skating, Jumps or Spins unless during designated times and directed by Skate Paradise Management

8. Skaters are not permitted to skate up or down steps, in the lobby or carpark areas

9. Carrying a minor whilst wearing skates on the rink or off the rink is strictly prohibited

10. Placing a minor on the rink ledge is prohibited

11. Minors must always be supervised by an adult. If the adult chooses not to skate with the minor, the adult puts the additional risk to the minor, and the adult will be held responsible for the actions of the minor

12. Each skater is responsible for their own safety, and the safety of any minor under their supervision. Skate Paradise is NOT responsible for any loss, injury or death that may occur

13. Each patron agrees to pay the cost of and authorises Skate Paradise to take all reasonable steps to ensure the protection of the patrons’ welfare in the event of personal injury, including but not limited to the administration of First Aid, calling an Ambulance, and calling the patrons emergency contact

14. In the event of an accident or injury, please advise a staff member so a trained First Aid Officer may assess you

15. Skate Paradise accepts no responsibility for loss of personal belongings, and provides Lockers to protect your personal belongings

16. Soccer Balls, Tennis Balls, Footballs (any object which rolls) are not permitted inside the venue

17. Glow sticks are not allowed unless within designated Glow Sessions approved by management

4. TERMS OF PAYMENT 

1. All skaters must have paid our admission fee in full upon entry

2. By purchasing any entry or lesson offered at Skate Paradise, you are deemed to have agreed and abide by the Conditions of Entry

3. All bookings and payments upon entry to Skate Paradise are non-refundable and Skate Paradise is not required to provide a refund, credit, or transfer if you change your mind. Please refer to the Australian Consumer Lawfor further information

4. Birthday Party, Vacation Care and Private Event deposits are non-refundable

5. You are also entitled to choose a refund or a replacement for major failure with goods. If the goods and/or services provided does not amount to major failure, you are entitled to have the failure rectified within a reasonable period. Refer to the Refunds policy

5. CLUB SPORTS HIRE

1. Private, exclusive hire is only available to legal organisations that hold a current Certificate of Currency and assume all risks associated with their on-rink activities and take responsibility for all patrons associated with their activities, whether skating on the rink or not, all private events must be sanctioned with Skate Queensland / Skate Australia

2. All private hire for exclusive use of Skate Paradise transfers the risk of the activity to the organiser, sporting club, or other legal organisation

3. During club hire, Skaters with Skate Australia insurance are the only skaters allowed on the floor or to be wearing skates in the venue and an Accredited Coach or Committee Member must be present. Spectators or siblings are not permitted to wear skates

4. Changerooms are included in private hire, and is the only location a player can be undressed.  Changerooms must be left tidy and all rubbish placed in bins provided. A cleaning fee may be charged to clubs who are not monitoring the cleanliness of the change rooms.  Club committees are responsible for supervising change rooms, including the behaviour of the club members inside the change rooms including the showers

5. Players Benches are for Club members, club committees are responsible for supervising Players Benches. No food or drinks are to be taken into players benches (excluding water and sports drinks). It is the clubs responsibility to keep the players benches tidy and all rubbish removed and placed in bins at the end of each hire period. If liquid spills occur,  please report to Skate Paradise staff members

6. Hockey goal nets are to be removed from the rink floor after each private hire, pucks are not permitted on the rink until the hockey nets are completely down and fastened

7. If music is being played it must be suitable for minors, and not lounder than 90 decibel

8. Minors are not to be left unsupervised while training or playing

9. Any damage to the rink, rinks equipment, or venue (which is not normal wear and tear) will be invoiced to the relevant club, and the club can seek compensation from the club member, team or individual

10. Skate Paradise is a licenced venue, alcohol is only permitted in the designated bar area, within the designated signs.  No alcohol is permitted outside this area nor in the grand stands, diner or car park

11. Invoices must be paid in full by due dates, or cancellation of further use of the rink will be instated until payments are made